Charter of Aged Care Rights
I have the right to
Safe and high-quality care and services
Be treated with dignity and respect
Have my identity, culture and diversity valued and supported
Live without abuse and neglect
Be informed about my care and services in a way I understand
Access all information about myself, including information about my rights, care and services
Have control over and make choices about my care, and personal and social life, including where the choices involve personal risk
Have control over, and make decisions about, the personal aspects of my daily life, financial affairs and possessions
My independence
Be listened to and understood
Have a person of my choice, including an aged care advocate, support me or speak on my behalf
Complain free from reprisal, and to have my complaints dealt with fairly and promptly
Personal privacy and to have my personal information protected
Exercise my rights without it adversely affecting the way I am treated
